Sandra Crowe delivers over 150 presentations a year to corporate, federal, and association based organizations. Her purpose is to create awareness of ineffective behaviors and to provide methodologies and action steps to offset them while redirecting behavior toward more uplifting interactions between people. Some of her past clients include The Departments of Navy, Army, Justice, Transportation, Health and Human Services, The Executive Office of the President, Sony Corporation, Sears, The National Association of Plumbing-Heating-Contractors, National Association of Female Executives, and Union Labor Life Insurance. She founded a communications/networking specialty company called "Powerlunch" which has been written up in both The Washington Post and The New York Times. The story of how this company began is featured in the book Chicken Soup for the Soul at Work. In addition, she has hosted her own television show called "Stress Busters" which was broadcast weekly on Washington, D.C. Cable Television. Ms. Crowe holds a B.A. Degree with Honors from the University of North Carolina at Chapel Hill in International Studies and an M.A. in Applied Psychology from the University of Santa Monica. She is a certified MBTI(Myers Briggs Type Indicator) practitioner and a guest instructor at Montgomery College. She has been an active member of the Federal Training Officers' Conference, and the program director for the National Capital Speaker's Association. Topics include: "Snakes, Apes & Bees: Dealing With Difficult People", "Stressless Management in the Age of Change", "Coaching and Counseling of Colleagues", "Team Building", and "Enhancing Listening and Speaking Skills", "Myers-Briggs", and other inter-personal development programs. How to Deal With Difficult People and Win Overview: This seminar is designed to outline the successful elements of dealing with difficult people and situations of all types, whether they are customers or colleagues and focus on eliminating barriers. They include: complainers, irate, unreasonable and irresponsible people, hostiles, and the passive aggressives who may either not give enough or give too much information. This seminar will not only assist participants in moving through difficult situations, but do so with more ease, power, and strength so that employees feel confident in the process. Objective: The objective of the session is to give participants "empowerment skills" to offset difficult situations and dissolve barriers to excellent interpersonal relations for internal as well as external customers and colleagues. You will learn how to: Distinguish between passive, aggressive, and assertive behavior Diffuse the hostile co-worker by using the "Neutralize" technique Use and control your emotions to get the results you want Create more power in your body by using your mind Learn how body language plays a role in interacting and how to rearrange yours Understand the strategies for reaching agreement Execute proper feedback by using the "ABS Braking System" Reach agreement with strength Empower yourself no matter what! Coaching For Results! Overview:This seminar is designed to give you important communication counseling skills in the organizational world of change and downsizing. You will gain knowledge of what effective coaching and counseling looks like, how to implement it, and how to keep it going. You will learn the skills necessary to move from a machine/detail oriented technical background to a people oriented interpersonal format. This course will utilize lecture, demonstration with class participants, interaction, discussion, and role-playing to emphasize its points. Objective: This session will give you skills to better coach and counsel(problem solve) yourself and others who are having breakdowns(challenges) at the workplace and give you new perspectives on how to better meet those challenges You will learn how to: Look at the impact of language on your daily interactions Dissect what it means to speak and listen Listen with respect and compassion Understand how language, the body, and emotions interplay Handle the emotional aspects of coaching and counseling Discuss tough issues with more ease Define and demonstrate how to be a coach Help people help themselves Stressless Management Overview: This course is designed to help you reduce stress by understanding its cause. You will expand your knowledge of communications through body language and intonation. The instructor will demonstrate and you will participate in stress reduction techniques. The focus from a methodological point of view will be discussion, interaction, self-analysis, didactic lecture, and group work. This mixed blend will provide for an active learning environment. Objective: This course is designed to help you reduce stress by understanding its cause and the levels at which it occurs. It will assist you in not only evaluating your present stress level, but show you coping skills and techniques to help you deal with it more effectively as well. You will learn how to: Cope with stressful times:what to do and how to do it Balance the left and right hemispheres of the brain Deal with immediate stress reducers at the workplace Define where stress occurs:physical/mental/self/emotional Look at the role that self-esteem plays in stress Experience breathing and relaxation techniques Deal with difficult situations and people at the workplace Create strategies to deal with future stressors Teams That Work Overview: This course will involve understanding and experiencing the elements of team building and learning how to directly apply them to any team situation. Topics will include: giving and receiving feedback, listening with your eyes and ears, sharing responsibility, understanding personality dynamics, elements of effective meetings, resolving conflict, and handling resentment. Methodology will include lecture, role-playing, group discussion, diads, practical exercises and interaction. Objective: The objective of this course is to develop team cooperation, understand the elements and dynamics of a successful team and those personalities that comprise that dynamic, and to establish a shared vision through written goals. You will learn how to: Determine your personality type in the context of the team Delegate and share responsibility Take quantum leaps in productivity through brainstorming Create team goals and build group success Examine the dynamics of meeting interaction (i.e. control the talkers, bring out the silent ones, etc...) Listen with your eyes and ears Effectively give and receive feedback Myers-Briggs Personality Indicator Goals: Define and clarify participants (your) personality type Understand how your personality type impacts others at work/home Understand how others' personality types impacts you Compare your personality type with the personality type of your job description Description: This course will allow participants to define, explore, and explain how their specific MBTI personality indicator personality works for and against them and what they can do to compensate for perceived weaknesses. Participants will also have the opportunity to evaluate how their job requirements line up with their personality types to define areas of incompatibility and compatibility and solutions to areas of incompatibility. Method will include self-evaluation, lecture, discussion, role-playing, and interactive group exercises. Speaking Descriptions: Dealing With Snakes, Apes, & Bees:     (Dealing With Difficult People) One Hour: This dynamic one hour presentation focuses on understanding the basic types of difficult people including the passive and aggressive and the inherently difficults. It includes a 6 step technique on how to handle the "Apes" assertively and some basic principles on how to handle any difficults no matter what. It is fast paced and filled with interaction, stories, and solutions. One Day: This information packed day is filled with specifics on understanding more about the behaviors of the difficult person, learning techniques for diffusing unacceptable behavior, and keeping yourself from being manipulated by difficult people. Topics include: The Whole Brain Approach to Verbal Attacks, Strategies for Reaching Agreement, and Giving and Receiving Feedback. Two Day: Profound understanding and specific results is what the second day of the course promises. With extra time participants have the opportunity to delve deeply and experiment with strategies for dealing with their difficults. Topics include:Dealing With the Constant Complainer, Getting the Indecisive to Decide, Encouraging the Silent to Speak, Understanding Body Language, and Negating the Negatives. Most Requested Topic Areas: Dealing With Difficult People Conflict Resolution Stress(Wellness) Management Team Building Enhanced Listening & Speaking Coaching Managers & Employees All seminars include a combination of modalities including lecture,interactive discussion, personal inquiry, diads, role playing and group exercises designed to meet every learners needs and abilities.If you would like an outline on any of these subjects (or on something you don't see listed) faxed to you please call (301) 984-7818. Click here to read Ten Steps to Win Every Argument